Baghdad · Iraq Est. 2014 · Updated 2026 IT & Cybersecurity
Portfolio & Curriculum Vitae
Mohammed Altoum
IT Manager  ·  Certified Ethical Hacker  ·  System Administrator
Featured Profile

The man who makes complex technology
feel effortlessly simple

I'm an IT professional based in Baghdad who enjoys helping people feel more confident with technology. With over a decade of hands-on experience spanning telecom, fintech, and enterprise IT, I bridge the gap between infrastructure and the people who depend on it.

"Happy to share that I earned a CEH from Pearson — 4 courses with hands-on labs."
Mohammed Altoum
10+
Certifications
7+
Years Active
CEH Certified CompTIA Sec+ Google Cybersecurity IBM Ethical Hacking Odoo ERP Admin Office 365 Active Directory TryHackMe
Baghdad, Iraq · Hilal Al-Sharq Co. · IT Manager
I.

Professional Experience

IT Manager
Nov 2024 – Present
Hilal Al-Sharq Co. · Baghdad
  • System Admin / Odoo Functional / Office 365 Admin
  • Managing full IT infrastructure, networks, and enterprise applications
  • Leading digital transformation strategy
System Administrator
Nov 2023 – Nov 2024
Hilal Al-Sharq Co. · Baghdad
  • Provided comprehensive technical support
  • Resolved hardware, software, and network issues end-to-end
IT Support Specialist
Sep 2022 – Nov 2023
Hilal Al-Sharq Co. · Baghdad
  • Technical support, hardware/software/network troubleshooting
  • Security implementation to protect data and prevent breaches
  • Staff training on new technologies and compliance
IT Support Specialist
2021 – 2022
Athar-Alhayat (KDD Iraq) · Baghdad
  • Odoo System Admin and Active Directory management
  • Security measures and Microsoft 365 compliance enforcement
  • End-user technical support and training
Acting Back Office Supervisor
2019 – 2021
MTN Sudan · Khartoum
  • Channel performance analytics → 25% improvement in operations
  • 100% SLA compliance, team performance elevated by 25%
  • 90% of team ranked among top performers on company metrics
  • 100% compliance for overdue account collections
Back Office Coordinator
2018 – 2019
MTN Sudan · Khartoum
  • 100% accuracy on MTN Fintech service requests
  • All resolved complaints completed within defined SLA
  • Reported compliance concerns, reducing fraud by 10%
Technical Engineer
2016 – 2018
Vision Valley · Khartoum
  • Network performance monitoring and optimization
  • Configured telecom equipment for major carriers
  • Implemented security measures against unauthorized access
Customer Service Representative
2014 – 2016
MTN Sudan · Khartoum
  • 95% of customer requests resolved within SLA
  • Handled recharge data with full accuracy
II.

Technical Arsenal

Offensive Security
  • Metasploit Framework
  • Burp Suite
  • Hydra / Hashcat
  • John the Ripper
  • SQL Injection
  • XSS Attacks
  • Reverse Shell
  • Privilege Escalation
  • OpenVAS
Infrastructure & Defence
  • Active Directory
  • Windows Server
  • Linux Administration
  • Network Security
  • Firewall Configuration
  • IDS / IPS
  • Office 365 Admin
  • SIEM Platforms
Enterprise Systems
  • Odoo ERP (Functional)
  • System Administration
  • Network Administration
  • Hardware Troubleshooting
  • Software Deployment
  • Help Desk Support
  • Telecom Equipment
Analytical & Leadership
  • Python Scripting
  • Microsoft Excel
  • Team Leadership
  • Problem Solving
  • AI Tools
  • Customer Relations
  • SLA Management
III.

Credentials & Certifications

Google
Google Cybersecurity Specialization
March 2026
Security Fundamentals, Network Security, SIEM
CompTIA / Packt
Security+ Certification (SY0-701)
March 2026
Threat Analysis, Cryptography, Identity Management
EC-Council
Ethical Hacking Essentials (EHE)
March 2026
Penetration Testing, Vulnerability Assessment
Pearson
Certified Ethical Hacker (CEH)
March 2026
Burp Suite · AI · Active Directory · Hydra · Hashcat · Metasploit · Python · SQL Injection · XSS
IBM
Ethical Hacking with Open Source Tools
March 2026
OpenVAS, AI-assisted analysis
TryHackMe
Jr Penetration Tester
February 2026
Metasploit · Burp Suite · Hydra · SQL Injection · Privilege Escalation
TryHackMe
Web Fundamentals Certificate
February 2026
Burp Suite · XSS · Reverse Shell
TryHackMe
Cyber Security 101 Certificate
February 2026
Core cybersecurity concepts and fundamentals
TryHackMe
Pre Security Certificate
2026
Linux · Windows · Networking foundations
Google
Google IT Support
November 2023
System Admin · Linux · Network Administration · Network Security
Volunteer
Program Coordinator
Community Impact
Led two impactful community programs — 95% of projects delivered on time
Highlight
10+ Active Certifications
2023 – 2026
Continuously expanding expertise in cybersecurity, IT infrastructure, and ethical hacking.
IV.

Academic Background

BSc.
Bachelor of Science in Electronic Engineering
Sudan University of Science and Technology

Faculty of Engineering — Electronic Engineering
Computer And Network Department
Khartoum, Sudan

"A foundation in Electronic Engineering underpins every decision I make in IT infrastructure and security — understanding systems from the ground up."

The degree provided a rigorous technical foundation in signals, communications, and electronics — expertise that translates directly into deep system-level intuition in cybersecurity and network engineering.

Dip.
Diploma in Electronic Engineering
Telecommunication Department

Faculty of Engineering — Electronic Engineering Telecommunication Department,
signal transmission, and network infrastructure.
Khartoum, Sudan

"Telecommunications engineering gave me a deep understanding of how networks communicate — the backbone of every security and infrastructure decision."

The diploma specialisation in telecommunications directly shaped my expertise in network administration, infrastructure monitoring, and the technical configuration of telecom equipment throughout my career.

V.

Get In Touch

Let's work
together

Open to roles in IT management, cybersecurity, and systems administration. Based in Baghdad, available for remote and on-site opportunities.

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